Speech-to-Speech North Carolina (STS NC) is funded by a surcharge on landlines and wireless connections in North Carolina
and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.

Speech-to-Speech (STS) and Hearing Carry-Over (HCO) relay are not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

© 2019 STS NC - All Right reserved.

My Profile (known as Customer Profile) allows STS users who access relay through a toll-free number to submit their user preferences such as:

 

  • Contact information

  • Emergency numbers

  • Conversation preferences

  • Speed dial numbers

  • Customer notes

STS users will have the flexibility of updating their user preferences as needed. User information is confidential and secure.

MY PROFILE

HOW TO SET UP YOUR CUSTOMER PROFILE

Below are three ways of obtaining and filling out your Customer Profile form:

CONTACT CUSTOMER SERVICE

You can set up your Customer Profile by contacting STS NC Customer Service at:

 

  • 877-878-1989

 

Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete.

 

They are also available to answer any questions you may have. 

PRINT CUSTOMER PROFILE FORM

Click to download the Customer Profile form:

 

 

 

 

After you complete the form, mail it to:

  • STS NC Customer Service
    P.O. Box 29230
    KSOPHR0312-3A
    Shawnee Mission, KS
    66201-9230
     

  • Or fax the form to
    877-877-3291

CUSTOMER PROFILE ONLINE

You can fill out the form online.