The Email Set up feature allows STS users to send an email with call instructions or information to the relay operator in advance.


STS users can complete this form online between
2 and 24 hours prior to the call.


The form includes information such as:

  • the number to call

  • the name of the other caller

  • special instructions

  • the subject of the call

  • and/or anything that makes it easier to complete the call.


Users must have their username and password set up prior to completing the form for the first time. To do this, fill out the STS NC Customer Database Form.


Click here to learn how to set up your customer profile.

Please note that this feature cannot be used to request a specific relay operator.


Speech-to-Speech North Carolina (STS NC) is funded by a surcharge on landlines and wireless connections in North Carolina
and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.

Speech-to-Speech (STS) and Hearing Carry-Over (HCO) relay are not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

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