Due to unexpected higher call volumes, please stay on the line for the next available relay operator. Do not hang up and call back.  This will result in longer wait times.


Se encuentra un aumento de llamadas en este momento. Por favor espera en línea para un operador disponible. No se cuelgue para devolver la llamada porque resultará en tiempos de espera más largos. 


“Smart 711” is now available using an Interactive Voice Response Unit (IVR).
This service is a recorded message that will answer 711 calls in order to route the call to the right relay operator more quickly.



Monthly webinars are offered for people with a hearing loss or speech disability, agencies working with people who have disabilities, or advocates interested in learning about Speech-to-Speech.

STS NC Video

Click here to watch a video and learn about the Speech-to-Speech service.

Speech-to-Speech North Carolina (STS NC) is funded by a surcharge on landlines and wireless connections in North Carolina
and administered by the North Carolina Division of Services for the Deaf and the Hard of Hearing.

Speech-to-Speech (STS) and Hearing Carry-Over (HCO) relay are not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

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